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|Ordering and Order Status|
At Stuffed Safari, we want to make the buying process easy, secure, and fast, regardless of which ordering method you use.
2701 East Ash Street
Springfield, IL 62703
Be sure to include a daytime phone number and email address (if you have one) so that we can contact you with any questions we might have.
|If you need to change quantities on one of the items in your order or cancel an item in your order, please feel free to email us at email@example.com or give us a call at (866) 534-6604 as soon as possible. We will be happy to assist you with any changes to your order, and can send you an updated copy of your invoice with the new changes reflected.|
|Once your order has shipped, the tracking information / delivery confirmation information for your order will be emailed by our shipping system to the email address you provided during checkout. It will also be posted under your account information on our secure website. To retrieve your tracking information, please click the "My Account / Order Status" link at the top of our site and log in with your password to view the tracking information. Please note that in order to view your account information, you need to have created a password for your account at the time you placed your order. If you did not create a password for your account at the time you placed your order, please call our office at (866)534-6604 or email us with your order information at firstname.lastname@example.org and we will be happy to provide you with your tracking information.
Special note: If you are a customer located outside of the US, please note that in some cases, the number assigned to your package may be a customs number and may not be traceable in an online manner. If you need a status update on it, please feel free to contact our office.
We ship packages via FedEx and USPS at our discretion; decisions on the shipping service used are based on the size and weight of the package and the speed with which it will arrive. If your package was shipped with USPS it can be tracked online at www.USPS.com. If your package was shipped with FedEx it can be tracked online at www.FedEx.com .
If you have any questions regarding the tracking of your package, please feel free to contact us by phone or by email and one of our staff will be happy to assist you.
|For your peace of mind, we put tracking on all packages and insure all packages against loss or damage by the carrier. If you have confirmed that your order has shipped but it has not been received in a reasonable period of time, please either email us at support@StuffedSafari.com or call us at 866-534-6604 so we may assist you in locating it.|
|In order to process your order as quickly as possible, we may occasionally ship your order in multiple shipments. If this occurs, the packing slip included in the package will indicate which items are included in that shipment and which items will be included in a separate shipment. Please review the packing slip included with your order for any notations regarding your order. Due to the systems of checks and balances we have put in place to insure order correctness, we have an outstanding record of order accuracy, but understand that human errors can happen. If you still have questions regarding your order after reviewing your packing ship, please contact customer service for assistance.|
|We carry thousands of stuffed animals in stock in our warehouse. In most cases, orders are shipped the same day or the next business day after they are placed. However, occasionally we may underestimate demand for a product or may be waiting for a new shipment to arrive from one of our manufacturers, and the item may be backordered for a few days. If your order contains out of stock items, we will notify you as soon as possible by email. If your order contains multiple items, we will be happy to ship your in stock items immediately, and ship the backordered items in a separate shipment when they arrive at no additional shipping cost...simply contact our customer service team by phone or email to request this service. If your order is time sensitive, or if you would like to check on the availability of an item prior to placing an order, please email us at email@example.com or call us toll-free at 866-534-6604.|