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The Heirloom House, Toys - Retail, Springfield, IL
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Ordering and Order Status
How do I place an order?
  When purchasing at Stuffed Safari, you can rest assured that the buying process will be easy, secure, and fast, regardless of which ordering method you use.

Order Online- Ordering through our website allows you to take advantage of our quick, one page ordering process.  Your data is secure and encrypted every step of the way, and we do not store credit card information for your peace of mind. Your personal information is never shared with any other companies, and you can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us - Our customer service team is ready to place your order over the phone and answer any questions you may have. You can reach us at (866)534-6604, Mon-Fri 9 am to 5 pm central time.

Mail In Your Order -  Please print your shopping cart and send it with your payment to:

Stuffed Safari
Attn: Orders
2701 East Ash Street
Springfield, IL 62703

Be sure to include a daytime phone number and email address (if you have one) so that we can contact you with any questions we might have.
How do I change quantities or cancel an item in my order?
  If you need to change quantities on one of the items in your order or cancel an item in your order, please feel free to email us at support@stuffedsafari.com or give us a call at (866) 534-6604 as soon as possible.  We will be happy to assist you with any changes in your order, and can send you an updated copy of your invoice with the new changes reflected.
How do I track my order?
  Once your order has shipped, the tracking information / delivery confirmation information for your order will be posted under your account information.  To retrieve your tracking information, please click the "My Account / Order Status" link at the top of our site and log in with your password to view the tracking information.  Please note that in order to view your account information, you need to have created a password for your account at the time you placed your order.  If you did not create a password, please call our office at (866)534-6604 or email us with your order information at support@stuffedsafari.com and we will be happy to provide you with your tracking information.

Special note:  If you are a customer located outside of the US, please note that in some cases, the number assigned to your package may be a customs number and may not be traceable in an online manner.  If you need a status update on it, please feel free to contact our office.

We ship via UPS and USPS at our discretion; decisions on the shipping service used are based on the size and weight of the package and the speed with which it will arrive.  If your US tracking number consists of all numerals, your package was shipped with USPS and can be tracked on www.USPS.com.  If your US tracking number is a combination of letters and numbers, it was shipped with UPS and can be tracked at www.UPS.com.

If you have any questions regarding the tracking of your package, please feel free to contact us by phone or by email and one of our staff will be happy to assist you.
My order shipped but hasn't arrived...what do I do?
  Please note that for our customer's peace of mind, we put tracking on all packages and insure all packages against loss or damage by the carrier.  If you have confirmed that your order has shipped but it has not been received in a reasonable period of time, please either email us at support@StuffedSafari.com or call us at 866-534-6604 so we may assist you in locating it.
What if an item is missing from my shipment?
  In order to process your order as quickly as possible, we may occasionally ship your order in multiple shipments.  If this occurs, the packing slip included in the package will indicate which items are included in that shipment and which items will be included in a separate shipment.  Please review the packing slip included with your order for any notations regarding your order. Due to the systems of checks and balances we have put in place to insure order correctness, we are proud to have an outstanding record of order accuracy, but understand that human errors can happen.  If you still have questions regarding your order after reviewing your packing ship, please contact customer service for assistance.
What if my item is not in stock?
  We usually most of our items in stock. In most cases, orders are shipped the same day they are processed. However, occasionally we may underestimate demand for a product, and the item may be backordered for a short time.  If your order contains out of stock items, we will ship your in stock items immediately, and ship the backordered items in a separate shipment when they arrive.  If your order is time sensitive, or if you would like to check on the availability of an item prior to placing an order, please email us at support@stuffedsafari.com or call us toll-free at 866-534-6604.

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